Magna Services
Help Desk
The first thing to say about the Magna Services Groups help desk is that it’s not a call centre. As a client, you have your own customer service advisor, who makes it their business to understand your business and its needs.
It’s this way of working that creates strong customer relationships. The help desk has state of the art telephony, call recording and the Magna FM system which provides you with fully transparent information about your spend and our performance.
All help desk staff are trained in maintenance issues and supported by a technical team. We integrate the help desk with our nationwide supply chain that’s set up to deliver reactive, planned and compliance maintenance services.
This means that, whether you contact us by telephone, email or through our portal, our responses to your requests are intelligent, cost effective and timely. We get you the right tradesman to fix your problem to affect a first time fix.
Excellent communication is at the heart of our help desk. At all times – whether we’re overseeing an emergency multi-trade 2-hour response to your site or managing your electrical, fire and gas compliance – we keep you fully informed.
Call us today or fill out the form on our contact page and we will get back to you.
Why Choose Us
Quality
We employ qualified tradesmen who get the job done right first time.
Cost Transparency
We believe that it is best to be upfront and transparent with all our costs and no hidden fees.
Experience
We have many years working within the commercial building maintenance industry.
Guarantee
We’ll turn up as agreed not leaving you waiting around.
OUR PROJECTS
If you require a building or maintenance project, view our case studies to discover how we can help you.
MAINTENANCE SERVICES
View the range of Facilities Management services offered by Magna Services Group.
Choose from the options below to find out more about our service offering for your sector.
Public Sector
Education
Manufacturing Industrial
Retail
Healthcare
Office
Hospitality
Sports & Leisure
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