- 0330 1333618
- Sat- Mon : 09am - 10.00 am
The first thing to say about the Magna Services Groups help desk is that it’s not a call centre. As a client, you have your own customer service advisor, who makes it their business to understand your business and its needs.
It’s this way of working that creates strong customer relationships. The help desk has state of the art telephony, call recording and the Magna FM system which provides you with fully transparent information about your spend and our performance.
All help desk staff are trained in maintenance issues and supported by a technical team. We integrate the help desk with our nationwide supply chain that’s set up to deliver reactive, planned and compliance maintenance services.
This means that, whether you contact us by telephone, email or through our portal, our responses to your requests are intelligent, cost effective and timely. We get you the right tradesman to fix your problem to affect a first time fix.
Excellent communication is at the heart of our help desk. At all times – whether we’re overseeing an emergency multi-trade 2-hour response to your site or managing your electrical, fire and gas compliance – we keep you fully informed.
Your Property is Our Priority and our trained Advisors are Hear To Support you Till The Issue Is Resolved
Magna Property Services are fully accredited members of the below trade bodies:
We employ qualified tradesmen who get the job done right first time.
We believe that it is best to be upfront and transparent with all our costs and no hidden fees
We have many years working on high end residential properties and commercial buildings
We’ll turn up as agreed not leaving you waiting around.
All of our works are covered by a 12-month guarantee.