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Do you find that you experience property maintenance issues at the most inopportune moments, costing you both time and money?
No matter what time of day or night, just one simple phone call to our 24/7 MSG helpdesk will ensure that a suitable tradesman is sent to your site quickly to rectify the problem and get your business back up and running efficiently in no time.
Reactive maintenance is quite simply ‘reacting’ to an issue, such as a breakage/ breakdown, as it occurs. As opposed to planned maintenance, where you inspect and maintain your facility’s fabric and equipment to avoid possible issues, reactive maintenance covers those eventualities that you just cannot predict or plan for. Reactive maintenance services ensure that any unexpected breakage/ breakdowns, whilst frustrating, are fixed quickly, with minimum disruption to your business.
It is impossible to predict and address every issue before they arise and so a reactive maintenance service is vital for every business. Reactive maintenance is often supplemented with a planned maintenance programme, but whatever your approach, below we have included some of the benefits associated with having a reliable reactive maintenance partner:
At Magna Services Group Ltd, we listen to what our customers want. As we have evolved as a business to offer more services, we have not forgotten the simple ethos that made Magna a leading UK maintenance provider.
Facilities are complex and no matter the plans in place, things can go wrong. A robust reactive maintenance service allows you to react when the unexpected happens and helps to keep your business trading.
As always, it will be better to prevent issues rather than react to them, but when a fault does arise having a reactive maintenance service in place can get your facility back up and running safely and to appropriate standards – meaning your employees are working in a safe environment.
An MSL reactive maintenance service covers you for the unexpected whilst also keeping the associated costs of reactive servicing to a minimum.
Having a dedicated reactive maintenance team, like Magna, on hand means that you will need fewer staff to manage any issues that may occur. With a simple phone call, you can relax and be safe in the knowledge that the problem is being fixed, leaving you and your staff to concentrate on the day-to-day running of your business.
It is clear that a reactive maintenance service is a necessity for all organisations however, there are a number of disadvantages associated with this approach if adopted in isolation. We wanted to include these below so you can make an informed decision about whether to rely solely on a reactive maintenance service or to include a planned maintenance programme too:
Shorter Life Expectancy – Reactive maintenance does not pro-actively assess the condition of a property’s fabric and therefore small issues and problem areas are not identified and rectified, meaning the likelihood of an unexpected maintenance problem is higher and potentially more costly.
Unpredictability – Reactive maintenance focuses on addressing problems once they occur. A reactive maintenance service does not allow you to predict when these problems will arise, meaning you cannot plan for them.
Less Control Over Budget – The unpredictability of maintenance issues means that you may be hit by unexpected costs that may not have been budgeted for. It is always sensible to have some budget available for unexpected maintenance requirements.
Safety – Obviously any property that isn’t checked regularly could be a safety concern, as they are not being maintained frequently, rather being looked at as and when a problem arises.
Unexpected Downtime – A maintenance issue may be serious enough to stop your site from trading and you are unable to prepare your staff for the downtime and the loss of productivity and profits to your business.
Whether you operate a large facility or manage multiple sites on a National , you need to ensure all aspects of your business are cared for properly. This will not only help create a safe and healthy working environment for your staff and customers but will also ensure that your business runs smoothly and continues to operate at peak efficiency. To help you with this, we provide a fully comprehensive reactive maintenance service.
Our reactive maintenance service operates 24 hours a day, 365 days a year, right across the south coast. Our rates are both competitive and fully transparent; You pay only for the time spent on site and materials, with no hidden extras.
We believe that our relationships with our clients is what sets us apart from our competitors.
Each customer has the support of a caring and knowledgeable account team headed by an Account Manager who oversees the relationship including performance management, continuous improvement and issue resolution. The team includes a dedicated helpdesk advisor, who is fully up to date with your business and its challenges. This ensures we can help solve any issues you may be experiencing quickly and efficiently, without you having to repeatedly explain the nature of your business, saving vital time. Our advisors are all fully maintenance trained, so you can be sure you are getting the right advice. Depending on the service levels we’ve agreed and the severity of the problem, your helpdesk advisor can arrange for the right tradesman to be on site from within 2 hours to 5 days.
When things go wrong – which they will – a single call to the 24/7 helpdesk is all you need to solve your problem.
Magna Property Services are fully accredited members of the below trade bodies:
We employ qualified tradesmen who get the job done right first time.
We believe that it is best to be upfront and transparent with all our costs and no hidden fees
We have many years working on high end residential properties and commercial buildings
We’ll turn up as agreed not leaving you waiting around.
All of our works are covered by a 12-month guarantee.
If you require a building or maintenance project, view our case studies to discover how we can help you
View the range of Facilities Management services offered by Magna Services Group.